Car Rental Assistant Job in Malta

Scope of the Role:

Famalco is looking for a highly motivated, hard-working, and driven assistant with a focus on the car rental industry. The selected candidate would be responsible for greeting customers, answering questions about our services, and helping customers with any issues that may arise during the rental period.


  • Processing paperwork such as collecting signatures and scanning IDs to ensure compliance with local laws;
  • Communicating with customers to answer questions and address concerns about their reservations or rental vehicles;
  • Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee;
  • Helping customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance, and the number of seatbelts;
  • Providing customers with directions to their destinations using maps or other tools such as GPS devices;
  • Explaining local traffic laws and regulations, such as speed limits and fines for parking violations;
  • Processing rental applications in accordance with company standards, including credit checks and driving records checks for all drivers over 25 years of age;
  • Arranging for repairs to damaged vehicles or arranging for replacements when vehicles are totalled;
  • Coordinating with auto repair shops to schedule maintenance or repairs for vehicles.


  • Up to 2 years of experience in the car rental industry;
  • Detail-Oriented: As a car rental assistant, you may need to be detail-oriented to ensure you provide customers with the correct information and paperwork. You may also need to be detail-oriented when entering customer information into a computer system;
  • Problem-Solving: Problem-solving skills allow you to identify and resolve issues for customers;
  • Computer Skills: Car rental agents use computers to input customer information, search for cars, and process transactions. Having strong computer skills can help you complete your job duties efficiently.

Written applications including your current C.V. should be sent, in the strictest confidence to: hr@famalcocareers.com