Overview

Cab Dispatcher Job in Malta.

Scope of the Role: 

As a result of its growth iGo is looking for a Trip Dispatcher. If you are an organized individual and have an eye for detail, then this opportunity is tailored for you.

Responsibilities: 

  • Manage, allocate, assign and prioritize cab bookings to ensure all jobs are dispatched in a timely manner;
  • Work efficiently, wisely and very organized;
  • Attend to inquiries from cab drivers;
  • Inspecting cabs for any damages;
  • Preparing roster for cab drivers;
  • Monitor call queues and assist in answering incoming calls;
  • Assist in training, coaching & mentoring other employees;
  • Obtain and confirm the necessary information from the customer regarding their booking, record all data accurately and dispatch the job to the fleet;
  • Provide customers with fare prices.

Requirements: 

  • Substantial previous customer service experience;
  • Developed decision making and problem-solving skills;
  • Proven negotiation and conflict resolution skills;
  • Ability to remain calm, manage stress and work under pressure;
  • Work accurately and efficiently with the ability to multitask;
  • Ability to work autonomously and as part of a team;
  • Professional telephone manner;
  • Good computer & touch typing skills;
  • Clean criminal record.

Written applications including your current C.V. should be sent, in the strictest confidence to: info@igo.mt.

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